Delivery and Returns
At Collins we aim to deliver to all UK addresses within 5 working days and for Overseas orders within 8-10 working days of your order being confirmed with us however, it can take a little longer due to postal delays.
Your delivery charge will be detailed at checkout on your order.
Please note import duty/taxes are payable in some countries, these are the responsibility of the recipient.
If you have any queries regarding your delivery or non-delivery you can email the Collins Team at email@example.com or call us on 0141 300 8500. For overseas dialling, please call +44 (0) 141 300 8500. Our lines are open Monday to Friday 9am - 5pm except during Bank Holidays and Public Holidays.
If you are unhappy with the item you have received from Collins you can return it to us within 28 days of dispatch and we will refund the price of the item.
When posting your order back to us, we recommend you return the goods by registered post so you have proof of postage. We are not liable for any parcels going missing during transit.
Items should be returned to our Customer Service Team with the CD-order number (Reference Number) to the address below:
Collins Debden Online Distribution
C/O Mail Marketing (Scotland) Limited
42 Methil Street
Your refund will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in its original condition.